YOUR PEOPLE.
YOUR CHALLENGES.
YOUR TRAINING.
Train Your Organisation
The most valuable training addresses situations participants recognise from their own work.
Critical Insights can tailor training around your organisation’s:
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People and capability priorities
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Leadership challenges
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Operational environment
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Common interpersonal situations
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Participant roles and experience
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Desired behavioural and organisational outcomes
Your People.
Your Challenges.
Your Training.
Programs can combine expert instruction, practical examples, behavioural analysis, discussion and applied exercises. Participants learn not only what to observe, but how to interpret information carefully and apply it in situations that matter to their work.
Training may be developed for:
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Senior leaders and executives
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Negotiators and interviewers
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Security, protective and specialist personnel
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Emerging and frontline leaders
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Teams and professional groups
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Client-facing personnel
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Employees managing challenging or high-pressure interactions
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What could change with greater behavioural insight?
Depending on the organisation’s needs, training can help participants:
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Observe interactions more accurately
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Listen for more than the words being spoken
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Recognise emotional and behavioural changes
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Challenge assumptions and reduce interpretive errors
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Communicate with greater awareness
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Navigate difficult conversations
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Manage conflict and reduce escalation
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Negotiate with greater insight
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Ask better questions and listen more effectively
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Understand the people they lead
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Make more informed decisions about people and situations
WHY CRITICAL INSIGHTS?
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SCIENCE. EXPERIENCE. PRACTICAL APPLICATION.
Understanding behaviour is not about tricks, guesswork or attempting to “read” someone from a single gesture.
Critical Insights training is grounded in behavioural science and informed by leading research into facial expressions, body language, verbal communication and emotional intelligence.
Participants learn to recognise meaningful information while avoiding myths, assumptions and oversimplified conclusions.
EVIDENCE-BASED
Training draws on established behavioural research and teaches participants to consider clusters of behaviour, changes over time and the context in which behaviour occurs.
INTERNATIONALLY INFORMED
David Stephens’ professional development includes training and work with internationally recognised leaders in human behaviour, including Paul Ekman and Joe Navarro, together with specialist qualifications in behavioural analysis and emotional intelligence.
PROVEN IN DEMANDING ENVIRONMENTS
Critical Insights has delivered training for government, corporate, security and professional audiences, including specialist behavioural training delivered to U.S. Secret Service personnel.
DESIGNED FOR APPLICATION
Complex behavioural science is translated into practical skills participants can understand, remember and use in their work.
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What could your people see that they're currently missing?
Tell us a little about your organisation, the situations your people face and what you would like them to do more effectively.
We will contact you to discuss your needs and explore the training approach that may be most valuable for your organisation.