Negoitations &
human behaviour at work
Critical Insights provides insights into all aspects of human behaviour. Whether it is how to have better conversations, create psychological safety at work, understand and promote organisational values to drive productivity or a range of other performance related issues and challenges, we are here to help.
Ask yourself, what are the top three challenges you face at work? I can almost guarantee that these will include human performance issues. We work with a range of individuals and different organisations to help them meet their potential and drive up productivity by helping organisations better understand these dynamics and make changes to ensure you are effectively managing your most important resource - your people.
Body Language Training
01
Negotiations
26-27 November 2026 — Negotiations Course
Effective negotiation is about more than knowing what to say. It requires understanding people—their motivations, behaviour, communication and what may be happening beneath the surface.
Join us for a 2-day Canberra live negotiations course, where you will learn to spot what others miss and provide you with the confidence to negotiate with confidence in high stakes situations. To find out more and register, click here.
03
Planning for Success
Understand the best approaches and common pitfalls when planning large projects. Planning fallacies, goal fixation and a range of other biases commonly impede the success of teams. Make an investment up front and save your organisation time and resources in the long run. Reach out if this is something your organisation would like to explore further.
05
Tailored organisational solutions
Reach out if you would like a session tailored to your particular needs. This could be for sales, negotiations, influence, building rapport, teamwork, leadership or a wide range of other themes and focuses.
02
Managing Difficult Conversations
2 October 2026 —Dangerous Personalities Course
During this Dangerous Personalities workshop, learn practical skills on how to manage difficult conversations, including a framework for raising difficult issues as well as how to use nonverbal communication to give you the best chance for success.
Understand how to deal with difficult people and importantly look after yourself and others in difficult situations.
04
Values and culture at work
Understanding what your organisational values are (or aren't) and how these drive your culture and outputs is critical for any organisation striving for excellence. Contact us for more details on how we can assist your organisation to better understand and utilise these important dynamics for greater success.